Two weeks ago I installed the KB954049 on our Operations Manager servers. This “allows” me to update all of our 1500 agents, that are currently deployed.
Four days, some Alerts form the IDS and multiple retries later there are still 60 agents left and refusing every attempt to be updated to version 6.0.6278.32. I’m still not sure why a domain administrator gets an “Access Denied” when trying to initiate a remote installation but I will figure this out, eventually.
Today I noticed something new. Several, already updated Agents are grayed out on the status view. The servers are up an running, according to ping. A short look at the Computer Management shows the Agent is running too, but when I try to restart the service I’m prompted with some error message and the ID: -2130771964.
Unfortunately Google isn’t a great help finding this error. There are only a handful results that focus on installing agents, but I have trouble restarting the service.
My next thought was to try the Change/Repair option in “Add/Remove Software”, which stopped with the same Error code as restarting the service. Somebody must have been very creative in defining error codes for these agents.
OK, if I can’t repair it, maybe I can uninstall it… and it worked, with the slight limitation that the uninstaller was unable to remove the installation folder.
The next step was redistributing the Agent from the OpsMgr console, which went through with no errors at all.